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New Reviewer

Terrible Customer Service

This companys customer service is terrible. My order remains unshipped and has been processing for more than a week. Customer Service does not answer the phone, nor do they respond to emails. There are enough comparable products out there that you should not purchase from them. I definitely regret it.

User's recommendation: Purchase from another Brand. Double check to make sure it’s not ACI affiliated.

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ID
#2376031 Review #2376031 is a subjective opinion of poster.
Cons
  • Terrible customer service and communication
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Complaint

I loved the Stila Stay All Day Waterproof Liquid Eye Liner (Micro Tip) that I got from Ulta because it allowed me to draw precise eye lines. However, I will never buy it again because I only had used it three times over the period of two months. It already got dry on me on the fourth time I used it, so I wasn't able to finish my eye lines. I caped it back after each usage and kept it in a cool place. I am surprised how it ran out of the liquid so fast, so I am very disappointed in it. We are in pandemic, so I have not gone to cosmetic stores for a while and passed the return period. I just feel that it is not worth spending over $20 to use it three times.
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ID
#2216247 Review #2216247 is a subjective opinion of poster.
Preferred solution
Send me a better replacement
New Reviewer

Great service, faulty product